Terms of Service

1. Seller contact

The Silva Jóias online store is operated by Silva Jóias.

Email: info@silvajoias.com

For questions about products, orders or these Terms, customers may use the Contact page.

2. Scope

These Terms govern the use of the Silva Jóias online store and the purchase of products offered through it.

By placing an order, the customer confirms that they have read and accept these Terms, as well as the Privacy, Shipping and Refund policies.

Nothing in these Terms limits mandatory consumer rights under applicable law.

3. Products

We aim to present product features, materials, measurements, colours and images as accurately as possible.

Colours may vary slightly depending on the device or screen used. Natural stones and pearls may also vary naturally in colour, shape and texture.

Product availability is subject to existing stock.

4. Prices and taxes

Prices are shown in euros unless another currency is made available by the store.

Applicable taxes are indicated according to the law and order destination. Shipping and any additional costs are shown before the purchase is confirmed.

Silva Jóias may change prices and promotions without affecting orders already confirmed.

If there is an obvious error in a product's price or description, we will contact the customer before processing the order.

5. Orders

Placing an order constitutes an offer to purchase.

After placing an order, the customer receives an automatic confirmation. This message confirms receipt of the order, but completion of the sale may depend on payment confirmation, product availability and any necessary checks.

If an order cannot be processed, the customer will be informed and any amount paid will be refunded.

6. Payments

Available payment methods are shown during checkout.

Payments are processed through Shopify and the payment providers available in the store. Silva Jóias does not directly receive complete bank card details.

The order will only be prepared after payment is confirmed, unless otherwise stated.

7. Shipping and delivery

Destinations, methods, costs and estimated delivery times are described in the Shipping Policy and shown during checkout.

The customer is responsible for checking that the delivery details are correct.

Delivery times are estimates and may be affected by carriers, customs services, periods of high demand or events beyond Silva Jóias' reasonable control.

8. Cancellations, returns and refunds

The conditions applicable to cancellations, exchanges, returns and refunds are set out in the Refund Policy.

Consumers making online purchases in the European Union generally have 14 days to exercise the right of withdrawal, except where legal exceptions apply.

The right of withdrawal may not apply to products made to the customer's specifications or clearly personalised.

9. Conformity and statutory guarantee

Products benefit from the rights and guarantees provided by applicable law.

In Portugal, movable consumer goods generally have a three-year statutory guarantee. If a product is incorrect, damaged or potentially non-compliant, the customer should contact us.

Wear resulting from normal use, accidents, improper use or failure to follow care instructions does not necessarily constitute non-conformity.

10. Intellectual property

The Silva Jóias name, logo, photographs, texts, design and other content are protected by applicable intellectual property rights.

Reproduction, modification or commercial use of this content without prior authorisation is not permitted, except where allowed by law.

11. Use of the store

Users agree not to use the store for unlawful or fraudulent purposes or in any way that may harm the website, Silva Jóias or third parties.

Attempting to access systems, accounts, data or restricted areas of the store without authorisation is prohibited.

12. Third-party services and links

The store may use third-party services or display third-party links, including payment providers, carriers and social networks.

Use of those services may be subject to their own terms and policies. Silva Jóias does not control external websites, without prejudice to any liability imposed by law.

13. Personal data

Personal data is processed in accordance with the Privacy Policy and applicable consent settings.

14. Complaints and dispute resolution

Customers may submit a complaint through our contact details or the Portuguese Electronic Complaints Book.

In the event of a consumer dispute, the customer may contact the competent Portuguese consumer alternative dispute resolution body. The current list is available on the Portuguese Consumer Portal.

15. Applicable law

These Terms are governed by Portuguese law.

This does not affect mandatory consumer rights under the law of the customer's country of residence, where applicable.

In the event of a dispute, the parties will first seek an amicable solution, without prejudice to the right to contact the competent authorities.

16. Changes to the Terms

Silva Jóias may update these Terms to reflect legal, operational or service changes.

The version applicable to each purchase is the version published when the order is placed, unless otherwise required by law.

17. Contact

For questions about these Terms, please use the Contact page or email info@silvajoias.com.