Shipping policy
Order preparation
All Silva Jóias orders are carefully prepared before dispatch.
The estimated preparation time is 1 to 3 business days after payment confirmation. During periods of high demand, campaigns or festive seasons, this period may be slightly longer.
When your order is dispatched, you will receive a confirmation email with tracking information, when available.
Deliveries in Portugal
We deliver to mainland Portugal and the autonomous regions of the Azores and Madeira.
The shipping methods, costs and estimated delivery times available for your address will be shown at checkout.
As a reference, after dispatch:
- Mainland Portugal: approximately 1 to 4 business days
- Azores and Madeira: approximately 3 to 10 business days
Delivery times are estimates and may change for reasons beyond Silva Jóias’ control.
Shipping costs
Shipping costs are calculated at checkout according to the destination, shipping method and order characteristics.
If a free-shipping promotion is available, its conditions will be displayed in the store.
Order tracking
When tracking is included, you will receive a tracking code by email. The information may take some time to become available in the carrier’s system.
Incorrect address or unsuccessful delivery
The customer is responsible for confirming that the delivery details are correct before completing the order.
If an order is returned due to an incorrect or incomplete address, or because it was not collected within the specified period, additional shipping costs may be charged for reshipment.
If you notice an error, please contact us as soon as possible. Once the order has been dispatched, it may no longer be possible to change the address.
Delivery delays or problems
If your order significantly exceeds the estimated delivery time, please contact us through the Contact page and provide your order number.
We will review the situation with the carrier and seek a solution as quickly as possible.