Frequently Asked Questions
What materials are the jewelry made of?
Our collections include pieces in 925 sterling silver, gold-plated silver, stainless steel, and gold-plated steel. Some pieces include cubic zirconia, natural stones, or pearls.
The specific composition is always indicated on each product page.
Do the pieces contain nickel?
Our pieces are produced with nickel-free materials. Always check the product description to confirm the characteristics of the chosen piece.
Is the jewelry hypoallergenic?
Pieces identified as hypoallergenic are designed to reduce the risk of skin reactions. However, each person may have different sensitivities, so it is not possible to guarantee the total absence of reactions.
Can I get the pieces wet?
Many of our pieces are resistant to occasional contact with water, but they are not completely waterproof.
To preserve the shine, plating, and finish for longer, we recommend removing the pieces before bathing, swimming, going to the beach, or exercising.
How should I care for my jewelry?
Avoid contact with perfumes, creams, makeup, and chemical products. After use, clean the pieces with a dry, soft cloth and store them separately in a place protected from moisture.
Visit our Materials and Care page for more information.
Can 925 sterling silver tarnish?
Yes. Silver can naturally tarnish due to contact with air, moisture, perspiration, or cosmetics. This change does not mean the piece has lost quality.
Use a specific silver polishing cloth to restore its shine.
How can I choose the correct size?
The measurements for each piece are indicated on the product page. For rings, bracelets, and necklaces, please also consult our Size Guide.
Do you deliver in Portugal?
Yes. We deliver to mainland Portugal and the islands. Costs and available options are presented during checkout.
Do you ship internationally?
Yes. We ship to the countries available at the time of purchase. Shipping costs and methods are calculated during checkout.
For orders outside the European Union, there may be taxes or customs duties which are the responsibility of the recipient.
How can I track my order?
When your order is shipped, you will receive a confirmation email and, when available, the tracking number.
Can I exchange or return a piece?
We accept exchange or return requests in accordance with the conditions stated in our Returns Policy.
In the European Union, consumers generally have 14 days after receiving the order to communicate their withdrawal from the purchase, except for legally provided exceptions, including certain personalized items.
What payment methods are available?
The payment methods available for your order are presented during checkout. The availability of each method may vary depending on the device, the amount, and the payment provider's terms.
Can I change or cancel an order?
If you wish to change or cancel an order, contact us as soon as possible and provide the order number. Once an order enters preparation or is dispatched, it may no longer be possible to make changes. In that case, the return conditions will apply.
Do the pieces have a legal warranty?
Yes. Purchases benefit from the conformity rights provided for by applicable law. If a piece shows a possible lack of conformity, contact us and send photographs of the item and packaging so we can analyze the situation. This indication does not limit the consumer's legal rights.
How does the 10% discount on the first purchase work?
Subscribe to Silva Jóias news via the form on the website. After registration, you will receive the welcome code and its usage conditions via email. The discount applies to the first purchase, in accordance with the conditions communicated with the code.
How can I contact Silva Jóias?
You can contact us via the Contact page or send us a message on Instagram. We will respond as soon as possible.