Privacy policy

Last updated: 3 October 2026

Silva Jóias operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). The Services are powered by Shopify. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be associated with you or another person. It does not include information collected anonymously or anonymised so that it cannot reasonably identify or be associated with you. Depending on how you interact with the Services, where you live and what is permitted or required by law, we may collect or process:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including payment card and financial account information, transaction details, payment method and payment confirmation.
  • Account information, including username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your basket or wishlist, purchase, return, exchange or cancel, and previous transactions.
  • Communications with us, including information you provide when contacting customer support.
  • Device information, including details about your device, browser, network connection, IP address and other unique identifiers.
  • Usage information, including how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information directly from you; automatically through the Services, cookies and similar technologies; from service providers acting on our behalf; and from partners or other third parties.

How we use personal information

  • Providing, personalising and improving the Services. This includes fulfilling our contract with you, processing payments and orders, remembering preferences and items of interest, sending account notifications, handling purchases, returns and exchanges, managing accounts, arranging shipping, enabling reviews and recommending relevant products.
  • Marketing and advertising. We may send marketing and promotional communications by email, text message or post, and show online advertisements based on your activity, where permitted by law.
  • Security and fraud prevention. We use information to authenticate accounts, provide a secure shopping and payment experience, investigate potentially fraudulent, illegal or malicious activity and protect our Services and users.
  • Communication. We use information to provide customer support and respond to your requests.
  • Legal purposes. We use information to comply with applicable law and valid legal process, investigate disputes and enforce our terms and policies.

How we disclose personal information

We may disclose personal information for legitimate purposes to Shopify, suppliers and service providers such as payment processors, IT, analytics, customer support, cloud storage and shipping providers; to business and marketing partners; when you direct or consent to disclosure; to affiliates; in connection with a business transaction; or where required by law or necessary to protect the Services, our rights or the rights of users or third parties.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services. Information submitted through the Services may be transmitted to Shopify and to third parties in countries other than your country of residence in order to provide and improve the Services. Shopify may also process data from your interactions with our store, other merchants and Shopify to provide enhanced features. For more information, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or platforms operated by third parties. Please review their privacy and security policies and terms. We are not responsible for the privacy, security, accuracy or reliability of third-party websites. Information posted in public or semi-public places, including social media platforms, may be viewed and used by other users.

Children's data

The Services are not intended for children and we do not knowingly collect personal information from minors. A parent or guardian may contact us to request deletion of information provided by a child. We do not knowingly sell or share the personal information of individuals under 16 as those terms are defined by applicable law.

Security and retention

No security measure is perfect or impenetrable, and we cannot guarantee complete security. Please do not use insecure channels to send confidential or sensitive information.

How long we retain personal information depends on factors such as whether it is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce agreements and policies.

Your rights and choices

Depending on where you live, you may have rights to access, delete, correct or obtain a portable copy of your personal information. These rights are not absolute and may apply only in certain circumstances.

You may unsubscribe from promotional emails at any time using the unsubscribe link in our messages. We may still send non-promotional messages about your account or orders.

If you live in the United Kingdom or European Economic Area, subject to applicable exceptions and limitations, you may also have the right to object to or restrict processing and to withdraw consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

You may exercise your rights using the options available through the Services or by contacting us. We may need to verify your identity before processing a request. You may appoint an authorised agent where permitted by law. We will respond within the period required by applicable law and will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may also complain to your local data protection authority. For the EEA, a list of supervisory authorities is available from the European Data Protection Board.

International transfers

We may transfer, store and process personal information outside your country of residence. Where information is transferred outside the EEA or United Kingdom, we use recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or applicable UK equivalents, unless the destination provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal or regulatory reasons. We will publish the revised policy on this website, update the “Last updated” date and provide any notice required by law.

Contact

For questions about our privacy practices, this Privacy Policy or to exercise your rights, email info@silvajoias.com. For applicable data protection laws, we are the controller of your personal data.